Payment
Payment must be made in full before your order will be processed. For your security, all payments are processed through PayPal. To order you have a choice of using our secure online shopping cart or by phone 866-982-TACK (8225).
Security
PayPal automatically encrypts all sensitive information sent between your computer and our servers, and they verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available). Your personal information stored on their servers is heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, PayPal does not directly connect their firewall-protected servers to the internet. Read more about buying safely with PayPal.
Shipping
Orders placed by 12 noon eastern time are shipped the same business day via US Postal Service Priority Mail. Otherwise they will be shipped the following business day. There is a flat rate charge of $5.00 for shipping in the United States. CANADIAN BUYERS: We charge a flat rate fee of $25.00 to ship to Canada. Order will be sent by USPS Priority Mail International. Allow 6 - 10 business days for receipt of order. Canadian buyers are responsible for any duty and import fees charged by customs upon order reaching Canada.
Returns
Our goal is your complete satisfaction when purchasing from Five Star Tack. Items may be returned, unused, for exchange or refund within fifteen days of order receipt. If there is a reason you believe you won't be able to return an item for exchange or refund in the fifteen day period you must contact us. We will work with you only if you contact us during the fifteen day window. After fifteen days we will issue a store credit or exchange ONLY. Please e-mail us at orders@fivestartack.com if you need to return an item so that we can give you the correct return address. Please return using US Postal Service Priority Mail with insurance for the total amount. Buyer is responsible for return shipping cost. For refunds, the original payment method will be refunded upon receipt of item(s) less shipping. We fully warranty every item we sell. If at any time you believe the leather or workmanship to be defective, please contact us. We will repair or replace the item in question free of charge. Restrictions apply. See below.
Five Star Tack will not accept for return: Leather that has been soaked in oil and consequently damaged. Leather that has been damaged in an attempt to "strip" the finish and/or color by the buyer. Please read through our leather care instructions. Leather that has not received even basic care. Any item that fails due to abuse of the leather.
Please see our Buying Guide for detailed information on caring for your Five Star tack. We also carry our own line of leather conditioner made specifically for Sedgwick leather.
Contact Information
Five Star Tack, LLC
P.O. Box 515
New Hope, PA 18938
The address listed above is NOT a return address for packages. Please advise if you are returning an order and a mailing address will be provided.
Email: questions@fivestartack.com
Phone: 866-982-TACK (8225)
We are available to take your call between the hours of 9 AM to 9PM Eastern time seven days a week. Outside of those hours you may either leave a message which will be responded to the next day or send us an email for a prompt reply.
We welcome your feedback on your visit to our website and if you are a purchaser of Five Star products let us know if we are meeting and exceeding your expectations! Have a problem? We will do our best to solve it to your complete satisfaction.
How We Use Your Information
Five Star Tack’s order form requires customers to provide contact and billing information. We collect customer’s contact information (name, address and email address) and financial information (credit card numbers) in a 128 bit encrypted and secure environment. This information is only used to send orders. Financial information collected is used to check the customer’s qualifications and to bill the user for products and services.
Any and all information collected at FiveStarTack.com will be kept strictly confidential. Five Star Tack will never sell, lease, loan or disclose your personal information including your name, email address or any other information you provide on our website. We feel strongly about protecting your privacy and appreciate your interest in our company. Five Star Tack uses your email address as the primary form of contact. However, certain situations may be better communicated via a personal phone call and we will attempt to contact you at the phone number provided.
Five Star Tack maintains email lists to keep customers informed about sales and new product announcements. We do not sell, rent, loan or lease the addresses on our list to anyone. If you wish to unsubscribe to our mailing list at any time, please send an email with ‘Unsubscribe’ in the subject line to orders@fivestartack.com.
